Role: Collections Support Associate (CSR Collections)
- Hybrid work-set up after 6 months
- Day 1 HMO benefits w/ 3 free Dependents
- Group Life Insurance for Employee
- 5,000 Medicine Reimbursement for employee
- SL is convertible into cash
Job description:
Support Collections Team in achieving Accounts Receivable targets and goals. This role will facilitate resolution of open AR issues identified by collection associates that are preventing customers from paying their invoices. The associate will receive work through an inbound system initiated by the collection associates and work to resolve the issue on their own and/or in collaboration with other individuals/departments. The process will include full resolution of the open item and a closed loop communication back to the collection associate and/or the customer so that all issues are understood, resolved and the customer can pay their open AR invoice.
In addition, this role could include other responsibilities that impact AR targets and goals such as, but not limited to credit resolution, write-off execution and non-cash processing.
Essential Functions:
- Receive work through an Inbound Work Que from collection associates that is preventing customers from paying their open Accounts Receivable in a timely manner.
- Facilitate full resolution of the issue either individually or in collaboration with other individual/departments so that the customer can pay their open Accounts Receivable.
- Closed loop with collection associate and/or customer as required.
- Facilitate future preventive actions to resolve open issues as needed by partnering with upstream and downstream value chain partners to prevent errors and deliver a great customer experience.
- Ability to work with peers to prioritize the needs of the business and distribute work accordingly
- Adapt to changing circumstances and requirements
- Understand and responds to the needs/ requirements of customers and internal partners.
- Use quality tools and principles to identify opportunities, evaluate problems and develop process improvements and solutions.
- Establish and maintain excellent working rapport with internal and external customers with a high level of responsiveness to both.
- Handle and prioritize management elevations as required.
- Maintain an effective follow-up process to ensure the completion of commitments to internal and external customers.
- Work other Accounts Receivable activities to help achieve goals and targets.
Qualifications:
- Must have Collections Account experience
- Willing to work Night Shift and extend hours as needed to support the business
- Excellent communications skills, both verbal and written.
- Process oriented and ability to handle multiple priorities/tasks in a fast-paced environment.
- Proficiency with Microsoft Office to include Word, Outlook, Excel.
- Fluent in English, both written and verbal.
- Conflict resolution, problem solving and negotiation skills.
- Understanding of contract documents.
- Comfortable making empowered decisions within audit and compliance guidelines.
- Ability to interact with any level within internal and external customer.
