Objective
Responsible for reducing receivable balances within an assigned portfolio. The results are measured by an over 90-day Gross accounts receivable balance reduction goal. Responsible for managing a high call volume and consistent follow up to collect all due receivables. This position requires the capability to work independently with limited supervision and a strong sense of urgency and aggressiveness to collect balances from customers.
Key Responsibilities
- Prints and distributes customer's statement of account according to schedule.
- Conducts collection calls to customers to:
- Follow-up and confirm customer payment for collection; including disputed invoices already resolved.
- Confirm payment amount and determine corresponding reference invoices collection assignments to ensure payments are collected accordingly.
- Recognize, analyze and endorse customer disputes.
- Issue appropriate receipt (CR/OR) on payment made thru bank deposits and over the counter.
- Prepares invoice application on CWT's received along with payment.
- Tags invoices with disputes according to reasons.
- Maintains collection notes to track customer responses and feedbacks.
- Log received customer disputes or issues raised in Incident Management
- Prepares accurate monthly collection forecast.
- Prepares collection letters as per policy
- Schedules and monitor daily field collections.
- Performs other tasks that maybe assigned from time to time in relation to the overall job function and objective/s.
Qualifications
Minimum Qualifications:
- Holds a degree of BS Accountancy
- With an experience on Financial statement preparation
- With an experience on Accounts Receivable function
- Basic understanding of accouting principles
- Knowledge of business application and tools
- Must have proven time management, organizational and prioritizing skills
- Must have the ability to manage multiple tasks simultaneously while paying strict attention to details within the work that is being performed
- Must be willing to work in Cebu
