Position Summary
The Collections Analyst is responsible for ensuring the timely and accurate collection of receivables from various business partners, corporate accounts, and customers. The role supports the company's cash flow targets by monitoring outstanding balances, coordinating with internal departments, and maintaining strong relationships with clients to resolve billing or payment concerns.
Key Responsibilities
1. Collections & Receivables Management
- Monitor and manage accounts receivable aging reports.
- Follow up on outstanding payments through calls, emails, and formal correspondence.
- Ensure timely collection of receivables from corporate clients, distributors, and partners.
- Perform daily validation of payments received and ensure proper posting.
2. Billing & Reconciliation
- Coordinate with the Billing team to verify accuracy of invoices sent to clients.
- Reconcile payment discrepancies, short payments, chargebacks, or disputes.
- Validate credit memos, debit memos, and adjustments when necessary.
3. Reporting & Documentation
- Prepare weekly and monthly collection status reports for management.
- Maintain accurate and updated records of client communications and collection activities.
- Assist in month-end closing related to accounts receivable.
4. Client & Internal Coordination
- Communicate professionally with clients regarding payment status or concerns.
- Work closely with Operations, Sales, and Finance teams to resolve billing issues and clarify account details.
- Coordinate with banks for validation of deposits or unidentified payments.
5. Compliance & Process Improvement
- Ensure adherence to company policies, finance standards, and audit requirements.
- Recommend process improvements to increase collection efficiency and accuracy.
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or any related field.
- At least 12 years of experience in collections, accounts receivable, or related finance role (F&B or retail experience is an advantage).
- Strong understanding of basic accounting and billing processes.
- Proficient in MS Excel; experience with ERP systems is an advantage.
- Excellent communication and negotiation skills.
- Highly organized, detail-oriented, and able to work with minimum supervision.
- Ability to work under pressure and meet tight deadlines.
Competencies
- Analytical and problem-solving skills
- Strong attention to detail
- Customer serviceoriented
- Time management
- Integrity and confidentiality
