Collections Analyst

2-4 Years

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Early Applicant

Job Description

Responsibilities:

Manage end-to-end Accounts Receivable (Order-to-Cash) activities, including customer master data, billing, invoicing, cash application, collections, and dispute management.
Contact customers via phone, email, or customer portals to follow up on overdue invoices and ensure timely payments.
Review and reconcile customer accounts, resolve billing discrepancies, and coordinate with internal teams to address disputes.
Monitor AR aging reports and prioritize collection activities based on overdue balances.
Perform account reconciliations and process customer refunds and payment adjustments, including duplicate or overpayments.
Maintain accurate documentation of collection activities and account updates within ERP systems.
Build strong relationships with internal teams and clients while ensuring compliance with SLAs, procedures, and company policies.

Qualifications:

Bachelor's degree in Accounting, Finance, Business, Economics, or a related field.
2–4 years of experience in Accounts Receivable, preferably in B2B collections within a BPO environment.
Strong understanding of Order-to-Cash processes, including billing, collections, deductions, disputes, and cash application.
Experience using ERP systems such as SAP, Oracle, Salesforce, or similar accounting platforms.
Proficient in Microsoft Excel with strong analytical and problem-solving skills.
Excellent communication, negotiation, and relationship-building skills.
Ability to work independently in a fast-paced environment while meeting performance metrics.