Collections Analyst

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Job Summary: The Collections Analyst I (Collections Advisor) will perform Business-to-Business Collection Function(s) by contacting customer(s) and; obtain payments on past due accounts. The incumbent will coordinate with Internal and External Customer(s) in order to Resolve Dispute(s), Reconcile Account(s), and Ensure Clean and Green Trade Receivables - Internal and External Customer(s) would Include Re-Seller(s), Sales Team, Credit Team, Customer Service, Co-Worker(s), and Management.

Essential Duties and Responsibilities:

Collect and Reconcile Customer-Account/s while Ensuring

Clean/Green Trade Receivables & Determine when Account

Needs to be Escalated to Supervisor(s)

Release New Sales Order(s) within Shipping-Cut-Offs, and

Communicate Issue(s) Timely in case of Processing-Delay(s)

Field Telephone Call(s), and send Email-Communication(s)

to both Customer(s) and Sales-Representative(s), e.g. Order

Status, Invoice Issue(s) and Payment(s)

Coordinate & Collaborate Closely w/ Internal Customer(s)

and Other-Department(s) to Get Assistance in Resolving All

Customer Disputes, and Issue(s) that Prevent the Collection

of Receivables + Clearing-Off other Open - Pending Item(s)

Process AR Form(s) in connection with Payment & Invoice

Application Or Matching, Credit and Invoice-Application Or

Matching, Customer-Refunds, Reinstatement Of Payment(s)

+ Invoice(s) and Receivable Write-Offs

Meet Regularly w/ Supervisor to Review Ageing-Accounts

and; discuss Action Plan(s), and Strategies towards Pending

Issues around - Uncollected Receivables, Long Outstanding

Open_Debit(s), as well as Long-Outstanding Open_Credit(s)

Minimum Hiring Qualifications:

Bachelor's Or Associate's Degree - Business_Management

and Accountancy (Other Course/s Considered) with Related

Experience_Background in a similar Industry + Job Function

One (1) Year Experience Required - (BPO Setting, Financial

and Collections Function, Other Related Function Or Scope)

Demonstrates Business Communication Skills - Verbal and

Written English + Ability to Articulate Thoughts Clearly, and

Build Positive Relationships - Internal_External_Stakeholders

Intermediate_Proficiency with Microsoft Office Tool(s) with

Added Emphasis on MS EXCEL (Working with Spreadsheets)

Able To Perform Basic-Research & Analysis (Familiarization

with Reason Codes); Experience w/ International-Collections

Transaction(s) is Highly-Preferred for this Role + with Strong

Collection Follow-Up Abilities (and Cust Relationship Mgmt)

Strong Problem-Solving, and Decision-Making Capabilities

Get Hired and Enjoy the Following:

Competitive Compensation for Successful Hires

Fixed Weekends Off - Holiday Off (US Holidays)

Monthly Incentive(s) - Basis Actual Performance

Multiple Opportunities: Growth + Development

Work Location: Tera Tower, Bridgetowne, Quezon City