Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role
We are seeking a proactive, customer-focused Collections & Accounts Receivable Specialist to help improve cash flow, reduce aging receivables, and strengthen customer payment processes.
This role is ideal for someone who enjoys building relationships, communicating with customers, and confidently managing collections conversations while maintaining a professional and positive customer experience. While Accounts Receivable experience is helpful, we are primarily looking for an individual with strong collections experience, excellent communication skills, and the ability to effectively follow up on outstanding balances.
The successful candidate will play a key role in reducing aged receivables, improving customer communication, and creating consistency around invoice delivery, statement distribution, and payment follow-up.
Location: Must be in the Philippines - Remote
Timezone: Monday to Friday – 8AM – 5PM HST | 2AM – 11AM Philippine Time
Employment: Fulltime
Requirements
- Previous collections, accounts receivable, customer service, or related experience.
- Strong verbal and written communication skills.
- Comfortable making outbound phone calls and discussing payment obligations.
- Ability to handle difficult conversations professionally and confidently.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and follow through consistently.
- Business-to-business (B2B) collections experience.
- Accounts Receivable experience.
- Experience negotiating payment arrangements.
- Experience working with accounting, ERP, or billing systems.
Responsibilities
Collections & Customer Outreach
- Proactively contact customers regarding past-due balances through phone, email, and other communication channels.
- Conduct regular follow-up on outstanding invoices and aging accounts.
- Negotiate payment arrangements and payment plans when appropriate.
- Maintain professional and positive customer relationships while collecting outstanding balances.
- Escalate delinquent accounts and coordinate with collection agencies when necessary.
- Document collection activities and customer interactions accurately.
Customer Communication & Relationship Management
- Serve as a primary point of contact for customer billing and payment inquiries.
- Investigate and resolve invoice discrepancies and payment-related issues.
- Verify and maintain accurate customer contact information.
- Re-establish communication with inactive or difficult-to-reach customers.
- Ensure customers consistently receive invoices, statements, and account updates.
Accounts Receivable Support
- Assist with daily Accounts Receivable functions and administrative processes.
- Apply customer payments accurately and maintain account records.
- Support invoice generation and distribution.
- Monitor account aging and identify trends requiring follow-up.
- Maintain accurate customer and payment records within company systems.
