This is for a Hybrid Setup in Shaw, Mandaluyong & Night Shift.
Team leadership and management
Supervise the daily activities of the AR and collections team, providing guidance, coaching, and performance feedback.
Manage workload and ensure the team is on track to meet key performance indicators (KPIs), such as Days Sales Outstanding (DSO) and collection targets.
Lead the training and development of team members on new policies, procedures, and systems.
Handle the hiring and onboarding of new staff for the department.
Responsibilities
Collections strategy and execution
Develop, implement, and maintain effective collections strategies and procedures to maximize cash collections and reduce delinquency.
Monitor accounts receivable aging reports to identify overdue accounts and follow up as necessary.
Handle escalated customer inquiries and complex collection issues with a customer-focused approach.
Negotiate payment plans and resolve billing disputes with customers.
Process improvement and compliance
Ensure that all collection activities and AR processes comply with company policies, accounting standards, and legal regulations.
Identify opportunities to streamline AR and collections processes, often through system enhancements and automation.
Work with cross-functional teams, including Sales and Customer Service, to resolve billing discrepancies and improve the customer experience.
Review credit memo and write-off requests for accuracy before final approval.
Qualifications
Reporting and financial analysis
Prepare and present financial reports to senior management on the status of accounts, collection activities, and team performance.
Assist in month-end and year-end closing processes related to accounts receivable.
Contribute to cash flow forecasting and reporting.
Provide analysis to evaluate credit risk for new and existing customers.
Required Skills And Qualifications
Proven experience in an AR or collections role, with prior experience supervising a team.
Strong understanding of accounting principles and billing procedures.
Advanced proficiency in accounting software (such as Microsoft Dynamics Finance & Operations), ERP systems, and Microsoft Excel.
Strong analytical, problem-solving, and time-management skills.
Exceptional communication and negotiation skills for effective interaction with clients and internal stakeholders.
