Collection Assistant

Job Title: Assistant Collection I

Reports To: Credit & Collection Team Lead

Qualifications & Skills:

- Experience:02 years in collections, accounts receivable, or customer service (entry-level candidates in related field welcome).

- Skills:

- Strong communication and negotiation skills.

- Basic knowledge of accounting principles and billing processes.

- Proficiency in MS Office (Excel, Word) and familiarity with collection software.

- Ability to work under pressure and meet deadlines.

- Soft Skills: Patience, problem-solving, attention to detail, and teamwork.

20k-27k 9 months contract| hybrid set up 2-3 days on site per week

on site-Office Address: 20/F Six/Neo (formerly Net Lima) Bldg, 5th Ave cor 26th St., Bonifacio Global City 1634 Taguig City | Philippines

Interview process virtual interview- 2 set interview

Job Summary:

The Assistant Collection I is responsible for supporting the collections team in managing overdue accounts, contacting customers for payment resolution, and maintaining accurate records. This role involves handling routine collection activities, resolving billing discrepancies, and ensuring timely follow-ups to minimize outstanding receivables.

Key Responsibilities:

1. Client Communication:

Contact customers via phone or email to follow up on overdue payments.

Maintain professional and courteous communication to resolve payment issues.

2. Account Management:

- Monitor assigned accounts and update payment status in the system.

- Investigate and resolve billing discrepancies or disputes.

3. Documentation & Reporting:

- Maintain accurate records of collection activities and customer interactions.

- Prepare and submit reports on collection progress and delinquent accounts.

4. Payment Processing:

- Assist in the submission of client request forms to process refunds, or adjustments as needed.

- Coordinate with the KL Accounting Office (KLAO) to ensure accurate posting of payments.

5. Compliance & Policies:

- Adhere to company policies and legal guidelines for debt collection

- Escalate complex cases to senior collectors or management when necessary.