Main Responsibilities
A Club Lounge Supervisor oversees both
guest experience and lounge operations.
- Guest Service
- Welcome and assist VIP or executive guests
- Handle guest requests, complaints, and special arrangements
- Ensure personalized and high-quality service
- Lounge Operations
- Supervise daily lounge activities (breakfast, afternoon tea, evening cocktails)
- Maintain cleanliness, ambiance, and service standards
- Ensure food and beverage items are properly displayed and replenished
- Staff Supervision
- Lead and train lounge attendants
- Create staff schedules
- Monitor staff performance and service quality
- Coordination with Hotel Departments
- Work with Front Office, Housekeeping, and Food & Beverage teams
- Ensure VIP guest preferences are communicated and prepared
- Inventory & Reporting
- Monitor lounge supplies and stock levels
- Prepare daily reports for management
Key Skills Required
- Excellent customer service and communication
- Leadership and team management
- Attention to detail
- Knowledge of food & beverage service
- Ability to handle VIP guests and complaints professionally
Work Environment
Common workplaces include:
- Luxury hotels
- Business hotels
- Airport lounges
- Private executive lounges
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
