Role: Cloud Support Engineer
Experience Range : 2-3 years
Location : Manila, Philippines
Required Technical Skill Set:
Managing Cloud Infra (AWS, Azure), Terraform, Linux, AWS admin, Build and Patching
Must-Have:
- Managing Cloud Infra (AWS, Azure)
- Configure and optimize cloud resources such as virtual machines, databases, and networking components.
- Deploy and support cloud-based projects, ensuring robust performance.
- Manage day-to-day operations to meet functionality and availability standard
- Use advanced troubleshooting techniques to resolve customer cases and provide tailored solutions.
- Diagnose and resolve problems with cloud-hosted applications or infrastructure, including networking, performance, and security incidents.
- Monitor cloud resources (compute, storage, network) for performance, availability, and security.
- Implement Infrastructure as Code (IaC) principles using tools like Terraform or CloudFormation.
- Design, implement, and maintain monitoring solutions and dashboards for real-time visibility.
- Set up alerts and conduct analysis on logs/metrics to identify trends and improvements.
- Generate regular reports on system health and performance.
- Implement access controls, data encryption, and identity management.
- Ensure compliance with industry standards and regulatory requirements.
- Maintain thorough documentation of configurations and processes.
- Create knowledge bases, conduct internal training, and support user adoption.
- Work closely with development, DevOps, and engineering teams to integrate monitoring and resolve complex problems.
- Effectively communicate technical concepts with clarity to stakeholders and customers.
- Drive process improvement initiatives and participate in strategic projects.
Good-to-Have:
Certification in cloud platforms (AWS practitioner, Azure admin)
Roles & Responsibility:
- We are looking for highly skilled Cloud Support Engineer for maintaining, optimizing, and troubleshooting cloud-based systems and infrastructure. This role combines technical expertise with customer service, supporting both internal teams and external clients in resolving issues and improving cloud environments.
- 2-3+ years of hands-on experience in cloud environments (AWS, Azure).
- Proficiency with automation/scripting and infrastructure management tools.
- Certification in cloud platforms (AWS practitioner, Azure Admin)
- Strong communication, teamwork, and customer service skills.
- Experience with Linux/Windows sysadmin, DevOps, networking, and database management.
- Excellent analytical and problem-solving ability under pressure.
