Cloud Support Engineer

Must-Have

Managing Cloud Infra (AWS, Azure)

Configure and optimize cloud resources such as virtual machines, databases, and networking components.

Deploy and support cloud-based projects, ensuring robust performance.

Manage day-to-day operations to meet functionality and availability standard

Use advanced troubleshooting techniques to resolve customer cases and provide tailored solutions.

Diagnose and resolve problems with cloud-hosted applications or infrastructure, including networking, performance, and security incidents.

Monitor cloud resources (compute, storage, network) for performance, availability, and security.

Implement Infrastructure as Code (IaC) principles using tools like Terraform or CloudFormation.

Design, implement, and maintain monitoring solutions and dashboards for real-time visibility.

Set up alerts and conduct analysis on logs/metrics to identify trends and improvements.

Generate regular reports on system health and performance.

Implement access controls, data encryption, and identity management.

Ensure compliance with industry standards and regulatory requirements.

Maintain thorough documentation of configurations and processes.

Create knowledge bases, conduct internal training, and support user adoption.

Work closely with development, DevOps, and engineering teams to integrate monitoring and resolve complex problems.

Effectively communicate technical concepts with clarity to stakeholders and customers.

Drive process improvement initiatives and participate in strategic projects.