Serve as the primary technical point of contact for client-reported incidents related to cloud infrastructure and services.
Diagnose, troubleshoot, and resolve complex issues across virtual machines, networking, storage, and application services.
Perform root cause analysis (RCA) for critical incidents and implement preventative measures to avoid recurrence.
Provide timely and professional communication to clients throughout the issue resolution lifecycle.
Azure Environment Management
Deploy, configure, and manage core Azure infrastructure components, including Virtual Machines, Azure Storage, and Virtual Networks (VNet peering, subnets, NSGs).
Support Azure native services, such as Azure Active Directory (Azure AD) for identity and access management, Azure Monitor for performance tracking, and Azure Backup/Site Recovery for business continuity.
Assist clients with cost management and resource optimization by identifying underutilized or oversized resources.
Multi-Cloud Support and Operations:
Provide technical support for client environments hosted on secondary cloud providers (e.g., AWS, Google Cloud Platform).
Troubleshoot connectivity and integration issues between different cloud platforms.
Manage multi-cloud identities and access controls to ensure consistent security policies.
Security And Compliance
Implement and monitor security configurations based on industry best practices and client requirements.
Assist in troubleshooting security alerts originating from tools like Azure Defender for Cloud or Azure Sentinel.
Ensure cloud environments comply with data protection regulations relevant to the client's industry.
Automation and Continuous Improvement:
Develop and maintain scripts (PowerShell or Azure CLI) to automate routine maintenance tasks and deployment processes.
Create and update technical documentation for client configurations, standard operating procedures, and troubleshooting guides.
