Closing Coordinator (US Mortgage)

WHY JOIN EYT

Hourly Rate: USD 7-8/hr

Estimated Monthly Rate: Php 70,000-82,000

+$1,000 Sign-On Bonus — Start in November or December 2026!

New hires whose contractor start date falls within November or December 2026 are eligible for a $1,000 USD sign-on bonus. The bonus is paid in two installments at the 2-month and 4-month engagement milestones. Terms and conditions apply.

Benefits That Work for You

• HMO Coverage — Support for your health and peace of mind.
• $121 USD Monthly Meal Allowance — A little extra to fuel your workday.
• 10 Days of Paid Time Off — Time to recharge and attend to personal priorities.
• Annual Rate Increase — Celebrate your contractor anniversary with a performance-based rate increase.
• Internet Allowance — Extra support to stay connected.
• Work Devices and Accessories Provided — The tools you need to get started.
• December Bonus — A year-end reward for qualifying performance.
• Additional Maternity Leave — Up to 6 weeks of paid leave, separate from your regular PTO.*

Annual rate increases and December bonuses depend on meeting performance requirements and are not guaranteed. Maternity leave entitlement depends on tenure. Terms and conditions apply.

Client Mission:

Our mission is to reduce the cost of capital across the world.

About the Client:

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

● Financial products (Square/CashApp, the earliest CapitalOne credit cards)

● Consumer products (Internet.org, Xbox)

● Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)

● Mathematics & science infrastructure (computational research at NASA's JPL)

We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people's lives.

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design, in our code, and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities:

● We are looking for someone who has experience coordinating with Third-Party vendors while also interacting with customers, answering questions and assisting in scheduling

Responsibilities:

● Responding to customer queries in a timely & effective manner via ZenDesk, Amazon Connect or other customer support tools

● Documenting & logging issues (as well as customer compliments & complaints)

● Working with customers to help them go through our application flow when required

● Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Qualifications

● Experience coordinating with Third-Party vendors

● Extensive experience in front-facing customer service

● Experience with closing for loan origination

● Experience with document handling, title knowledge

● Familiarity with loan documents, deeds, or similar documents

● At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks

● Experienced in customer-facing roles in a loan or mortgage account

● Superb communication, collaboration, and problem-solving skills.

● Proficiency, speed, and accuracy in written communication.

● Fluency, clarity, and good diction in English

● Great organizational skills & time management abilities

● Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.

● Detail-Oriented - we're a financial services company so being correct about the details matter

● Bachelor's Degree or comparable work experience in financial services

● Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between)

● Must live in the Philippines

***Due to the volume of applications we receive, only qualified candidates will be contacted.