About Us (Client Profile)

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

Financial products (Square/CashApp, the earliest CapitalOne credit cards)

Consumer products (Internet.org, Xbox)

Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)

Mathematics & science infrastructure (computational research at NASA's JPL)

We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people's lives.

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design, in our code, and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities:

We are looking for someone who has experience coordinating with Third-Party vendors while also interacting with customers, answering questions and assisting in scheduling

Responsibilities:

Responding to customer queries in a timely & effective manner via ZenDesk, Amazon Connect or other customer support tools

Documenting & logging issues (as well as customer compliments & complaints)

Working with customers to help them go through our application flow when required

Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Qualifications

Experience coordinating with Third-Party vendors

Extensive experience in front-facing customer service

Experience with closing for loan origination

Experience with document handling, title knowledge

Familiarity with loan documents, deeds, or similar documents

At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks

Experienced in customer-facing roles in a loan or mortgage account

Superb communication, collaboration, and problem-solving skills.

Proficiency, speed, and accuracy in written communication.

Fluency, clarity, and good diction in English

Great organizational skills & time management abilities

Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.

Detail-Oriented - we're a financial services company so being correct about the details matter

Bachelor's Degree or comparable work experience in financial services

Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between)

Must live in the Philippines

***Due to the volume of applications we receive, only qualified candidates will be contacted.

***USD 7-8/hr (Pay is commensurate to experience), HMO, HMO dependent/Internet, PTO, Laptop provided

Closing Coordinator (US Loan/Mortgage)