The Clinic Manager is responsible for the efficient and effective daily operations of the clinic. This role ensures seamless administrative processes, outstanding patient service, and optimal team performance. The Clinic Manager upholds clinic standards, ensures regulatory compliance, drives revenue growth, and fosters a welcoming and premium experience for every client.
Clinic Operations & Facility Management
- Oversee day-to-day clinic operations to maintain workflow efficiency and high-quality patient care.
- Coordinate appointment scheduling with doctors and clinic personnel to optimize service delivery.
- Enforce clinic policies and standard operating procedures to ensure service excellence, safety, and compliance.
- Maintain a clean, organized, and aesthetically pleasing clinic environment that aligns with the brand's premium positioning.
Customer Experience & Relations
- Champion exceptional customer service to enhance client satisfaction and retention.
- Address and resolve client concerns or complaints promptly and professionally.
- Foster a warm, welcoming clinic atmosphere that reflects the signature Aivee experience.
- Work collaboratively to grow the clinic's customer database through quality service and word-of-mouth referrals.
Sales, Marketing & Financial Management
- Monitor the clinic's financial performance, including budgeting, billing, collections, and expense control.
- Develop and execute sales promotions, seasonal campaigns, and clinic events to drive revenue and loyalty.
- Partner with the Marketing and Communications team to ensure timely roll-out of marketing materials and promotions.
- Collaborate with the accounting team on financial reporting, invoicing, and reconciliation.
Team Leadership & Human Resource Coordination
- Act as the point of contact for Human Resources in recruitment, onboarding, coaching, performance management, and, if needed, disciplinary actions.
- Conduct regular performance evaluations and provide actionable feedback for staff development.
- Lead training and development programs to ensure continued excellence in customer service and operational standards.
- Motivate and inspire the team to meet performance targets and deliver superior patient experiences.
Qualification:
- Must hold a Bachelor's Degree in Business Administration, Healthcare Management, or a related field.
- Minimum of 10 years of relevant experience, including at least 3 to 5 years in a managerial role within customer service, hospitality, or client experience managementpreferably in the aesthetic, beauty, or luxury service industry.
- Demonstrated leadership skills with a proven track record in managing diverse teams and overseeing clinic operations.
- Familiarity with the aesthetic or medical spa industry is a strong advantage.
- Strong financial acumen, with the ability to manage budgets, control costs, and analyze revenue performance.
- Excellent organizational and time-management skills to drive operational efficiency.
- Proficient in using healthcare management systems and clinic software; experience with such platforms is a significant asset.
- Outstanding interpersonal, communication, and customer service skills.
- Willing to work six (6) days a week.
