The Client Support Staff will provide high-vigilance oversight to prevent theft, manage emergencies, and ensure real-time fleet monitoring.
Key Responsibilities
- Fleet Monitoring: Conduct 24/7 tracking to ensure 100% adherence to routes; monitor dashboards for unauthorized stops, speeding, and theft indicators.
- Incident Management: Execute immediate response protocols for panic buttons and emergencies; coordinate with safety and security supervisors.
- Client Coordination: Act as the primary point of contact for assigned terminals and manage hauler schedules.
- Reporting: Maintain detailed logs and submit accurate daily/weekly incident reports.
Minimum Qualifications
- Bachelor's degree
- Background in monitoring, command centers, security, logistics, or the oil and gas industry is highly preferred.
- Proficient in Google Workspace; excellent English communication for incident documentation; strong situational judgment.
- Must be able to work 24/7 rotating shifts (nights, weekends, and holidays).
