Job Title: Client Success & Sales Assistant
Company: Whitestone Holdings Inc.
Employment Status: Seasonal Employee (5-Month Project)
Compensation: Basic Salary + Performance-Based Commission
Work Setup: Hybrid (Reporting on-site 12 times per week)
Work Schedule
- Monday Wednesday: 4:00 PM 10:00 PM
- Thursday Friday: 3:00 PM 10:00 PM
- Saturday: 9:00 AM 10:00 PM
- Sunday: REST
About The Role
Whitestone is looking for a polished, driven, and empathetic individual to manage the guest journey from initial inquiry to final booking. You will act as the voice of the resort, handling chats, emails, and bookings with charm, precision, and a focus on hitting project targets.
Key Responsibilities
- Inquiry Management: Professionally handle guest inquiries via email, chat, and phone with a high focus on conversion and project KPIs.
- Booking & Sales: Lead the end-to-end booking process using our CRM and reservation tools.
- Guest Success: Serve as the primary point of contact, ensuring all guest needs are met with empathy and professionalism.
- Conflict Resolution: Calmly address and resolve guest concerns while upholding our high hospitality standards.
- Administrative Support: Maintain accurate, up-to-date project records using Microsoft Office tools.
Qualifications & Requirements
- Education: Must be a college graduate of any related course.
- Communication: Native-level fluency in English and Tagalog (written and verbal).
- Experience: Proven background in a customer-facing role (Hospitality, Sales, VA, or Reservations).
- Technical Skills: Comfortable navigating CRMs, booking platforms, and Microsoft Office.
- Work Ethic: A self-starter who is disciplined with shifts and capable of meeting project deadlines.
- Presence: A professional and confident demeanor suitable for a high-end resort environment.
Working Conditions
- Performance-Driven: High earning potential through a commission-based structure rewarded upon meeting project milestones and bookings.
- Shift Reliability: As a project-based employee, you must be highly punctual and reliable for all scheduled shifts to ensure seamless operations.
