WHO WE ARE
High Rise Financial is a fast-growing financial and medical liens company. We offer two primary services:
- Plaintiff Cash Funding. We provide money upfront to clients who are injured in accidents and need immediate funds while waiting for their legal case to be settled. We are committed to helping our community by keeping injured clients financially supported during challenging times caused by accidents that were not their fault.
- Doctors and Surgery Centers on Lien. We have a network of doctors, surgery centers, and hospitals that treat personal injury victims on lien. We offer funding for surgery centers and hospital fees and assist in coordinating medical care for clients, including doctor scheduling. We are quickly becoming a leader in the industry, known for our high ethical standards, clearly defined terms, and fair repayment practices for personal injury victims. High Rise Financial is a trusted resource for law firms, enabling them to refer clients and help them receive the award amounts they deserve.
Don't just take our word for it check out our Google and Yelp reviews and join our winning team!
REMOTE POSITION & HOURS
This is a remote position where you will live and work outside the United States from your own home. We provide training for all job duties. Please note that you will not be an employee of High Rise Financial, as you will be working from your native country, outside of the United States.
- Hours: TBD
- Days: Monday Friday (U.S. Time Zone Hours)
WHAT YOU'LL DO
We are seeking a hands-on Client Services Director to oversee a cluster of self-sufficient contracts teams responsible for managing critical client communications, contract administration, compliance, and operational workflows. The ideal candidate will actively learn and understand contract lifecycle processes, provide strong leadership and support, and serve as the primary escalation point for internal stakeholders, clients, and external partners. This role requires strong problem-solving and decision-making skills, the ability to step in during complex or time-sensitive situations, and a consistent focus on accuracy, risk management, and delivering exceptional client service.
As a Client Services Director, your duties will include:
Team & Process Management
- Learn and understand all team workflows to provide hands-on support when necessary.
- Oversee multiple self-sufficient teams, ensuring smooth day-to-day operations.
- Step in to assist with tasks during staff shortages or high-volume periods.
- Monitor workflow efficiency and implement process improvements as needed.
External Communication & Relationship Management
- Serve as the primary point of escalation for external partners, including law firms and other stakeholders.
- Ensure timely and professional communication regarding case progress, requests, and issues.
- Address escalations from clients and external partners, ensuring effective resolution.
- Maintain strong business relationships by delivering excellent service and responsiveness.
Internal Coordination & Decision-Making
- Facilitate the flow of critical information between teams to ensure timely and accurate processing.
- Work closely with underwriting and other internal departments to support business operations.
- Ensure all necessary documentation and details are properly communicated and recorded.
Leadership & Performance Management
- Provide corrective training, coaching, and mentorship to team members.
- Hold team members accountable for performance, providing constructive feedback and disciplinary actions when necessary.
- Foster a positive and motivated team culture by recognizing achievements and maintaining morale.
- Collaborate with senior leadership to align team objectives with company goals.
WHAT YOU'LL NEED
Mandatory Requirements:
- Minimum of 2 years of management experience at a law firm or loan or finance company is required
- Managed at least 5 staffs or more
- Minimum of 2 years of call center experience
- End-to-end people management experience, including hiring, onboarding, training, performance management, and employee separations.
- Experience managing multiple direct reports.
- Proven ability to thrive in high-pressure environments with tight deadlines
- Strong attention to detail is essential
- Proficiency with technology is a plus
- Excellent verbal and written communication skills in English is required, must be fluent and clear
- Have a quiet place at home to work in
- Consistent and reliable internet access
- Your personal computer (with a camera)
- A bank account or payment method that accepts international wire payments
BENEFITS
- Competitive Compensation (Our recruiters will reach out to you to discuss your hourly pay requirements in your local currency)
- Fast-growing company with room for growth
- 7 paid holidays off a year
- Paid time off starts accruing immediately
- Work from home enjoy your own space!
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