Client Service Officer
Location: Clark, Pampanga
Shift: Monday – Friday; 7:00am to 4:00pm
Work Arrangement: Onsite
Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and Philippines, supporting our global clients in the accounting industry.
About The Role...
The Client Service Officer will be working closely with the client to support the business and manage the following tasks.
Key Responsibilities
- Assist in preparing client information for reviews
- Downloading reports from platforms (source of truth) and comparing to Xplan data
- Applying corporate actions
- Submitting IT service tickets for Xplan issues
- Investigating and fixing minor discrepancies
- Flagging major discrepancies with the FO Manager
- Running Portfolio Valuation and Performance reports for the Advisor/FO Manager
- Checking client records for compliance data (Wholesale and AML/CTF)
- Ensuring wholesale certificates are current and cover all entities
- Ensuring AML/CTF has been completed and is on file
- Liaising with fund managers and platform providers
- Requesting holding and/or dividend statements from fund managers as required
- Uploading documents to platforms as required
- Updating client details with fund managers
- Updating and maintaining client data in Xplan
- Updating and maintaining client data in APS (CRM)
- Assisting in the onboarding of new clients
- Adding opportunities to APS
- Creating new profiles in Xplan
- Attendance at internal team meetings and updates
- Attend to time recording and costing requirements
- Accurate filing of all client documentation
Qualifications / Skills
- At least 1–2 years of experience in a similar role
- Experience in financial planning and proficiency in using Xplan
