Discover your 100% YOU with MicroSourcing!
Position:
Client Service Desk Engineer
Work setup & shift:
Work from Home | Shifting Schedule (4x11 work schedule. Consistent rotation of all team members every
4 weeks. Shifts can be graveyard, weekend and holidays)
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
- Responding to resolving technical issues from being the initial point of contact, diagnosing and resolving 1st level of support.
- Engaging with the customer via phone, email and chat remote support
- Troubleshoot system problems such as end user desktop, application, mail delivery, routing, server, network and firewall issues within a small to medium scale business environment
- Handle PM endorsed tickets from the North American team
- Responding to and resolving issues raised by our monitoring system
- Monitor and remediate NOC alerts
- Monitor client backups and facilitate BDR tests
- Monitor Patching of all clients and their systems
- Escalate unresolved issues to relevant escalation groups
What You Need
- Minimum of 5+ years with end user support within a US Managed Service Provider environment
- Must have Strong Experience with atleast 2 of the following: Acronis, Datto, Storage Craft, Veeam
- High English communication proficiency both written and verbal.
- Strong knowledge of Microsoft Operating Systems including Windows Servers, and Office 365 Applications
- Understanding of current Virtualization (VMware / Hyper-V), Cloud (Azure/Google Cloud/AWS), Backups and Patching technologies
- Understanding of networking concepts like routing and firewalls
- Experience in Troubleshooting hardware, software, and network related issues.
- Experience with MSP tools such as Connectwise Manage, N-able, is desirable.
- IT Certifications is a plus: Comptia A+, Network+, CCNA, MCSA etc
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
