Discover your 100% YOU with MicroSourcing!
Position: Client Reporting Analyst (B2B AU Telco)
Location: BGC, Taguig
Work setup & shift: Onsite | Day shift
Be a part of something big at Microsourcing!
We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talentcreating an exceptional place to work while enabling the delivery of a world class service centre.
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Job Summary:
The Client Reporting Analyst acts as a key support role for Enterprise Client Success Managers, Client Delivery Managers, and Client Success Specialists. The role is primarily responsible for the creation, enhancement, and timely delivery of both scheduled and ad-hoc reports, including governance and SLA reporting, utilisation, mobile service statistics, customer experience insights, and planned works notifications. In addition, the role also supports bespoke and contractual reporting or task requirements for strategic clients.
Beyond producing accurate reports, the Client Reporting Analyst interprets data to provide insights and recommendations that enhance client service delivery. This role also contributes to continuous improvement by focusing on automation, scripting, and optimization of manual processes, with the aim of creating efficiencies and driving better outcomes for clients and internal teams.
Your Role:
As a Client Reporting Analyst, you will:
- Develop, maintain, and deliver scheduled reports such as governance reporting, service performance reports, utilization reports, mobile statistics
- Respond to ad-hoc and bespoke reporting requests from client-facing teams and strategic clients.
- Analyze reporting outputs to provide actionable insights and recommendations to improve service delivery and client satisfaction. Implementation & Delivery Support
- Ensure all reporting and tasks are completed accurately and within defined timeframes.
- Maintain strong version control, documentation, and consistency across reporting outputs.
- Proactively identify and implement process improvements through automation, scripting, AI, or alternative toolsets.
- Collaborate with Client Success Managers, Client Delivery Managers, and Client Success Specialists to ensure reporting aligns to business needs, supports client success objective and provides value to the clients.
- Contribute to overall customer governance frameworks through accurate, timely, and data-driven reporting.
- Maintain accurate documentation of processes and work instructions, ensuring updates are completed every six months
What You Need:
Non-negotiables
- Bachelor's degree (or equivalent professional diploma) in Information Technology, Computer Science, Data Analytics, Telecommunications, Business Information Systems, or a related field.
- 3+ years experience in a reporting, business intelligence, or data analysis role, preferably in ICT, telecommunications, or managed services.
- Demonstrated experience in producing client-facing reports (governance packs, SLA dashboards, utilization reports, etc.).
- Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, automation techniques) and Power BI for data analytics and visualization.
- Understanding of telecommunications or ICT services, such as WAN, SIP, and mobile network statistics.
- Strong analytical and problem-solving skills with an ability to turn raw data into meaningful insights and recommendations.
- Knowledge of service-level agreements (SLAs) and performance reporting in a client-facing context.
- Attention to Detail: Ensures reporting accuracy and consistency across all tasks.
- Time Management: Prioritizes effectively to meet tight reporting deadlines in a structured and reliable manner.
- Continuous Improvement Mindset: Constantly seeks opportunities to improve processes, reduce manual effort, and increase efficiency.
- Client Focus: Understands the impact of reporting on client relationships and governance, tailoring outcomes to business needs.
- Demonstrated experience working within an ITIL-based environment.
Preferred skills/expertise
- Hands-on involvement in process improvement initiatives via scripting, automation, or streamlining of manual workflows is highly desirable.
- Demonstrated skill in script-based automation (e.g., Python, Power Automate, VBA, or similar) and awareness of AI-enabled automation opportunities.
- ITIL v3 or v4 certification.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visithttps://www.microsourcing.com/
**Terms & conditions apply
