About FullPond
At FullPond, we're all about transforming the way businesses discover and collaborate with incredible remote talent. We specialize in connecting U.S. companies with highly skilled, English-proficient professionals from Latin America and the Philippinesamazing individuals like you who bring passion and expertise to everything you do. Ready to join us Let's find the next superstar talent together and take our clients teams to the next level!
Position Summary
We are looking for a talented Intake and Client Relations Specialist to join our team. This is a full-time role with long-term growth potential, focusing on serving as the first point of contact for prospective clients, managing all communication channels, and guiding them toward a consultation with an attorney. Your main objective will be to ensure people become paying clients by booking a consultation with an attorney. The ideal candidate is an empathetic, professional, and goal-driven individual with mandatory experience in the legal industry.
Key Responsibilities
- Manage a high volume of inbound and outbound calls (including cold calls), serving as the first point of contact for prospective clients.
- Perform comprehensive client intake, including listening, taking accurate notes, and managing information meticulously.
- Conduct conflict checks and efficiently manage documentation within electronic case file systems, such as CLEO.
- Facilitate the negotiation and sales closing process to secure appointments with an attorney, driving client conversion.
- Process client payments and manage appointment scheduling accurately on the calendar system.
- Thrive in a fast-paced, multi-tasking environment, demonstrating a super detail-oriented approach to all responsibilities.
Qualifications
- Mandatory proven experience working within the legal industry (e.g., law firm, legal services, etc.).
- Exceptional English communication skills (C2 level), both written and verbal, are non-negotiable.
- Proven experience in making and managing high-volume inbound and outbound calls to meet sales goals.
- Demonstrated proficiency in negotiating and sales closing, with a focus on securing attorney consultations.
- Expertise in managing electronic case file systems, such as CLEO, and proficiency in processing payments and scheduling.
- A proactive, super detail-oriented approach to handling confidential information and managing multiple, simultaneous tasks.
- Ability to work full-time with a professional demeanor and minimal supervision.
What We Offer
- Fully Remote Position: Work from anywhere in the world on a full-time basis with flexible working hours.
- Professional Growth: Excellent opportunities for long-term growth and development within a fast-paced legal support environment.
- Compensation & Benefits: Competitive salary and performance-based incentives, paid vacation, and the ability to take your local holidays.
Impact
Contribute directly to the growth of a U.S. legal practice by efficiently converting leads into clients and ensuring the highest standards of professional intake and relationship management.
