Role Objective
TheClient Relations Executiveis responsible for building and maintaining strong, trusting relationships with clients, which include both Remote Workers and international businesses. The role ensures a low staff turnover rate by acting as a mediator between client representatives and Remote Workers. Managing a portfolio of at least 25 accounts, the Client Relations Executive proactively resolves conflicts, facilitates communication, and identifies opportunities for further staffing and business growth.
Responsibilities:
- Provide client support, including administrative assistance for the GES tracker.
- Oversee client onboarding to ensure smooth integration with Remote Staff services.
- Serve as a mediator in conflict resolution between clients and Remote Workers.
- Conduct periodic consultations, gather feedback, and perform analysis to improve relationships and service delivery.
- Manage retention strategies for Remote Workers, ensuring engagement and satisfaction.
- Identify staffing needs and pitch additional services or roles to clients.
- Promote client growth by upselling and cross-selling Remote Staff services.
- Preserve and strengthen long-term relationships with clients and Remote Workers.
Qualifications
- Bachelor's degree in Business Administration or a related field.
- Minimum of 2 years of relevant professional experience.
- Experience interacting with global clients.
- Preferred background in account management, relationship management, or business development.
- Strong communication skills and ability to work in a team environment.
- Has the necessary technical requirements to enable a work-from-home setup.
