Were Hiring: Client Experience & Business Support Specialist!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Client Experience & Business Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Client Experience & Business Support Specialist
Work Arrangement: Work From Home
Location: Any CS Branch - Angeles, Mabalacat, Makati, Ortigas, Tarlac, Davao, Cebu
Schedule: Morning Shift
Key Responsibilities:
- Respond to client inquiries warmly and professionally within 24 hours.
- Follow up on leads, event registrations, and maintain client and communication records.
- Manage client birthday, anniversary, and key milestone communication and gifts.
- Manage client coaching sessions and rescheduling.
- Manage and confirm client meetings both in person and via Zoom.
Tools & Resources:
Microsoft Outlook, Trello, GDrive, Zoom, Fathom, Grammarly, Slack
Diary Management
Description & Deliverables:
- Manage Tanja and Matts calendar and appointments.
- Schedule, confirm, and update events.
- Send reminders to clients and ensure effective meeting preparation.
Change Agent Onboarding & Coordination
- Guide strategic partners through onboarding.
- Develop and distribute Change Agent marketing assets.
- Share toolkits and marketing materials.
- Track, communicate, and celebrate partner activity.
- Prepare status reports for Tanja and Dr Matt.
Administration & Document Support
- Prepare reports, presentations, and resources.
- Maintain and organise digital files.
- Track and report on website progress, opens, clicks, and engagement.
- Track and report on Google Reviews.
Speaking & Training Support
- Handle email enquiries and qualifying questionnaires.
- Manage Discovery Calls.
- Support proposal development and distribution.
- Client follow-up.
- Event coordination for national and international events.
- Venue sourcing.
- Flight booking and travel coordination for Tanja and Matt.
Podcast Management
- Schedule, confirm, and onboard podcast guests.
- Prepare episode briefs, guest research, and fact checking.
- Upload and publish episodes across all platforms.
- Develop podcast thumbnails and marketing materials.
- Create guest communication kits and email podcast assets.
- Post podcasts on social media platforms.
Business Development
Description & Deliverables:
- Research ideal clients, leads, and decision makers.
- Connect with ideal clients.
- Reach out for research and build connections.
EDM Development & Management
Description & Deliverables:
- Schedule and develop weekly EDM.
- Research and prepare content.
Award Submissions
Description & Deliverables:
- Research industry, leadership, and women in leadership awards and submissions.
- Prepare submission documentation and support material.
- Manage award submission calendars and key dates.
Social Media Management
Description & Deliverables:
- Respond to messages and comments.
- Post updates and engage with the audience.
General Administration & Support
Description & Deliverables:
- Ad hoc admin tasks.
- Meeting preparation.
- Ongoing support for evolving projects.
Qualification And Requirements:
- A desire to have more than a job - a keen interest in being part of something bigger
- A genuine passion to be of service and make a positive difference
- Passionate about people and very confident talking on the phone and communicating in email
- Impeccable attention to detail and organisational standards
- Strong proof reading and spelling capabilities
- Has a growth mindset and enthusiasm about making an impact
- Keen to learn and curious about personal development
- Excellent written and verbal communication, demonstrating confidence and a positive attitude
Non-negotiable Skills & Requirements:
- Gdrive
- Trello
- Slack
- Mailchimp
- MS Office
