Client Excellence Coordinator, Tax

Client Excellence Coordinator, Tax

Location: Manila, Philippines
Work Arrangement: Onsite, Full-time
Shift: Monday - Friday | 9:00 PM - 6:00 AM PHT (Night Shift / US EST)
Salary Range: Php 62,000 - Php 83,000

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients in the accounting industry.

As a Client Excellence Coordinator, you will bridge the gap between financial collections and premier client service for a US-based medical services provider. This role is essential for maintaining the financial health of the organization, requiring a blend of empathetic communication and firm negotiation. You will navigate the intricacies of the US healthcare billing landscape, ensuring that insurance providers and patients alike meet their financial obligations while upholding the highest standards of professional excellence.

Your Impact

• Dynamic Accounts Receivable & Billing: Manage and secure payments for essential medical services. You will be responsible for contacting past-due clients via multiple channels, rescheduling failed payments, processing phone transactions, and establishing sustainable payment schedules for new clients.

• Proactive Client Communication: Build and maintain rapport with clients through professional, friendly, and scripted interactions. Whether via phone, email, or website chat, you will provide personalized support to help clients navigate their billing needs and goals.

• Case Management & Intake: Lead the client onboarding process by coordinating vital intake documents, including contracts and Power of Attorney forms. You will ensure all case assignments follow company procedures and that data entry within proprietary databases is flawless.

• Strategic Sales & Admin Support: Act as a force multiplier for the sales team by following up on leads, scheduling calls, and driving client reviews. You will also maintain essential internal reports and spreadsheets to keep the operation running smoothly.

• Regulatory Compliance: Maintain strict confidentiality and stay informed on industry-specific regulations. You will apply your knowledge of medical insurance and billing practices to maximize revenue while ensuring all activities remain compliant with US healthcare standards.

What You Bring

• The Experience:Minimum 2 years of experience in medical billing, collections, or insurance follow-up. Experience specifically within the ambulance or EMS sector is highly advantageous.

• Technical Proficiency: Strong knowledge of insurance claim processes, CPT/HCPCS codes, and medical terminology. You are proficient in billing software and the Microsoft Office Suite.

• Communication Excellence: Clear, persuasive, and professional communication skills. You are comfortable using scripts to handle complex negotiations and sensitive patient collection scenarios.

• The Credentials: High school diploma or equivalent required; an Associate degree in Healthcare Administration or a related field is preferred.

• The Mindset: A goal-oriented professional with the ability to reach weekly measurable targets. You are highly organized, attentive to detail, and possess a proactive approach to problem-solving.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

• Specialized Industry Expertise: Build a niche career in US construction accounting, gaining high-demand skills in job costing and subcontractor compliance.

• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.

• Wealth & Growth: Competitive salary with annual performance reviews, tenure recognition, and a clear path toward Senior Accountant or Financial Controller roles.

• The Hub Experience: Work from our modern facilities, featuring vibrant breakout areas and high-performance workspaces designed for the night shift.

• Fuel Your Night: Enjoy access to over 20 varieties of free coffee and chocolate drinks at our in-house bar to keep you sharp and energized throughout the US business day.