About the Job:
The Client is seeking a Remote Client Billing Service Representative to join our growing team! Our mission is to help people live happy, successful lives. Everyone can find value in working with a mental health professional and strive to ensure people all across the US have that very opportunity.
Job Description:
- Provides Outstanding Customer Service to both internal and external customers utilizing phone, email, and chat features
- Investigate and work on aging claims, you will work to determine the accuracy of accounts, the role is a combined actual billing role, and then support for billing either email, call, or chat
- You will be taking inbound and making outbound calls - on average 50 calls per day
- Answers patient calls in a professional and timely manner, projecting proper telephone etiquette while adhering to HIPAA guidelines
- Displays professionalism in the workplace maintaining a positive team attitude
- Handling heavy inbound telephone, email, and chat inquiries from patients, attorneys, and other interested parties and resolving various written correspondence from insurance companies and patients is required.
- Follow up on complicated calls and chats to ensure customer satisfaction.
- Will make outbound calls to collect outstanding patient balances and work with the team to achieve and maintain key AR benchmarks.
- Respond to patient billing and insurance inquiries and facilitate resolution of financial issues promptly
- Be an advocate for our clients by completing the monitoring and resolving all client concerns, billing questions, patient responsibility, medical records requests, claim denials, and insurance payments.
- Billing call center hours are 7 am - 7 pm EST, and shifts are either 8 or 10 hours
Required:
- High School diploma
- 1 - 3 years of experience in full-cycle medical billing or schooling.
- 1 - 3 years of Customer service experience or a combination of medical billing and CSR
- Healthcare compliance and billing terminology knowledge
- A firm grasp of web-based billing software or Electronic Health Records
- Excellent verbal and written communication skills
- Ability to resolve payment issues and effectively follow up with insurance companies.
- Knowledge of insurance guidelines, especially those associated with Medicare and Medicaid as well as ICD 10 and CPT codes.
- Maintain focus with interruptions
- Must have a quiet and uninterrupted workplace to ensure privacy
- Soft skills or de-escalation skills
- Critical and analytical thinking skills to help resolve billing issues and collect payments
- Professional acumen through action and communication
- Must be able to learn new concepts and processes quickly
- An above-average aptitude for Internet/computer use
- True and patient problem-solving skills
- Must be very detail-oriented
- Self-driven attitude and ability to work well independently
- Highly effective, positive, and empathic teammate
- Experience in high-pressure environments
