Job Description
The Claims Coordinator is responsible for setting up newly reported claims, processing supporting documentation, and assisting in the completion of the claim payment process. This role serves as a key point of coordination between clients, insurance adjusters, and underwriters, ensuring timely claims handling, accurate documentation, and clear communication throughout the claims process.
KEY RESPONSIBILITIES
1. Create and open new claims for the Claims Adjusters
a. Identify new claim documents and secure these documents and process the same into the system
b. Accurately enter claim information into the system, and uploading supporting documentation
c. Review claim files and identify missing information required for completion
2. Identify and manage external claims correspondence related to a claim.
3. Handle specifically assigned claims for fast-track processing (claims requiring minimal investigation).
4. Maintain proper documentation and digital records management.
5. Provide technical support in the processing of claims payments.
QUALIFICATIONS
The ideal candidate is an excellent communicator, detail-oriented, and customer service-oriented. The role also requires strong organizational skills and the ability to work collaboratively within a team environment.
Required qualifications:
• Strong verbal and written communication skills
• Strong time management skills
• Ability to interact with all levels of company staff including management, underwriting and legal departments
with customer service focusing on internal and external customers
• Organizational, analytical, and problem-solving skills with the ability to manage and prioritize multiple projects.
• Basic computer proficiency, and ability to learn new systems quickly
Preferred Qualifications
• A bachelor's degree in any business-related field
• Knowledge or experience working in insurance and/or logistic fields
• Working knowledge in Microsoft Office
