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JOB TITLE: Citrix Systems Engineer
Work Type:
- Remote/WFH
- Part-Time: This will be a 20-hour/week role.
- Work times would be flexible, but most likely during EST, like 8-12 or the 2nd half of the day.
- Given the right candidate and a little planning on how to manage communications, we could consider another time slot for a special candidate.
- Start Date: The tentative start date would be in 30 days.
JOB OVERVIEW:
The Citrix Systems Engineer is responsible for supporting and optimizing multiple client environments utilizing Citrix DaaS (Cloud Control Plane) with on-premises resource locations. This role operates within a Managed Services Provider (MSP) model and is accountable for maintaining stability, performance, security, and availability across diverse customer infrastructures.
The position requires strong Citrix expertise combined with broad infrastructure knowledge and the ability to manage multiple tenants in a structured, SLA-driven environment.
JOB ROLE & RESPONSIBILITIES:
Citrix Administration (Multi-Client)
- Administer Citrix DaaS environments across multiple customer tenants
- Manage Machine Catalogs, Delivery Groups, policies, and session configurations
- Maintain Cloud Connectors (availability, patching, lifecycle management)
- Troubleshoot logon delays, performance degradation, and application delivery issues
- Coordinate Citrix upgrades and version alignment across clients
Infrastructure & Resource Management
- Support on-prem resource locations (VMware, Nutanix AHV, Hyper-V)
- Monitor VDA health, storage performance, and hypervisor capacity
- Manage profile solutions (FSLogix, Citrix Profile Management)
- Maintain AD integration, DNS, file services, and print services
- Provide capacity planning recommendations aligned with client growth
Security & Compliance
- Maintain secure remote access via Citrix Gateway Service or on-prem ADC
- Support MFA integrations and zero-trust initiatives
- Apply security patches to VDAs and Cloud Connectors
- Assist clients with audit readiness and security remediation
Monitoring, SLA & Client Communication
- Monitor availability and user experience metrics
- Respond to incidents and service requests within SLA targets
- Perform root cause analysis and document corrective actions
- Maintain client-facing documentation and runbooks
- Participate in change management and CAB processes
Business Continuity
- Support DR design and periodic failover testing
- Ensure redundancy of Cloud Connectors and resource locations
JOB REQUIREMENTS:
Required Qualifications
- 5+ years of Citrix Virtual Apps and Desktops administration
- Experience with Citrix DaaS (Citrix Cloud control plane)
- Strong knowledge of Windows Server, AD, and Group Policy
- Experience with enterprise virtualization platforms
- Proven troubleshooting experience in multi-user virtual environments
- Ability to manage multiple clients simultaneously in an SLA-driven setting
Preferred Qualifications
- Experience in MSP or multi-tenant environments
- Citrix ADC / NetScaler experience
- PowerShell scripting and automation
- Familiarity with RMM and PSA tools
- Experience supporting 500+ concurrent users
Key Competencies
- Strong client communication skills
- Structured, process-driven approach
- Excellent troubleshooting and prioritization ability
- Proactive performance and risk management mindset
This role is critical to delivering stable, secure, and high-performing Citrix environments for multiple clients within a managed services framework.
Server-Specific/NetScaler Tasks/Skills:
- Deep Windows Server experience
- Active Directory & Group Policy expertise
- RDS / multi-session Windows experience
- Profile management (FSLogix, roaming profiles)
- File servers, print servers
- SQL (at least functional familiarity)
- Patching & lifecycle management
