Chatbot Developer - Operations

3-5 Years

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Early Applicant

Job Description

Job Description

Develop and implement solutions that will improve Chatbot user experience
Conduct in-depth quantitative and qualitative analysis of user experience & behavior
Perform UATs and live testing to identify and eliminate inefficiencies
Collaborate with functional stakeholders to understand policy or process dependencies and to manage potential risks
Provide progress reports on a daily, weekly, and monthly basis

Requirements

Bachelor's degree in management engineering, industrial engineering, computer science, or business
At least 3 years total work experience with 1 to 2 years project management, strategy, or e-commerce experience
Ability to think critically and solve complex problems
Strong mathematical reasoning and analytical skills with proficiency in data analysis tools and techniques
Excellent verbal and written communication skills; highly conversational
Previous experience in artificial intelligence, conversational design, or programming is a plus