Job Title: Digital Transformation Enablement Manager
Location: Makati, Philippines
Position Overview
The Digital Transformation Enablement Manager drives the successful adoption and integration of digital tools and platforms across the organization. The role ensures employees are equipped to use technology effectively, supporting smooth digital transformation and improved business outcomes. It partners closely with different business units to design enablement strategies, enhance the digital experience, and accelerate value realization from digital initiatives.
Key Responsibilities
Digital Transformation and Enablement Strategy
- Develop and implement enterprise-wide enablement strategies for digital transformation initiatives.
- Build frameworks to support adoption, readiness, and continuous improvement.
- Define success metrics, KPIs, and reporting mechanisms to measure progress and impact.
Change Management and Communications
- Lead the change enablement lifecycle, including stakeholder engagement, readiness assessments, and communication planning.
- Collaborate with Communications and HR to develop messaging, campaigns, and training for digital transformation initiatives.
- Translate technical information into user-friendly language and materials.
User Enablement and Digital Experience
- Design and deliver user onboarding experiences, knowledge materials, videos, FAQs, and in-app guidance.
- Advocate for improvements across digital workplace tools to enhance user experience.
- Manage digital adoption platforms to support contextual, in-the-flow-of-work learning.
Stakeholder Engagement and Governance
- Partner with Product Owners, Project Managers, and business leaders to integrate enablement considerations early in solution design.
- Provide insights, risks, and recommendations to leadership and governance forums.
- Ensure alignment with governance, cybersecurity, and data privacy standards.
Analytics, Insights, and Continuous Improvement
- Use data and analytics to monitor adoption trends and identify areas for improvement.
- Conduct surveys, interviews, and feedback sessions to understand user needs and enhance digital experience.
- Reduce support inquiries through proactive enablement, automation, and self-help initiatives.
Qualifications and Experience
Required
- Bachelor's degree in Information Technology, Business, Communications, or a related field.
- 10 years of experience in digital transformation, digital adoption, IT change management, or related enablement functions.
- Strong understanding of change management and digital adoption frameworks.
- Proven experience leading enterprise-wide change or adoption programs in global organizations.
- Excellent communication, facilitation, and stakeholder management skills.
Preferred
- Experience in multinational or matrixed environments.
- Experience with digital adoption platforms or enterprise digital experience tools.
- Certifications such as PROSCI, ITIL Foundation, or related credentials.
Key Competencies
- Transformation mindset and ability to drive behavioral change.
- User-centric thinking and focus on improving digital employee experiences.
- Strong collaboration and influencing skills across functions and levels.
- Data-driven approach to assessing adoption and prioritizing improvements.
- Strong execution skills with the ability to move from strategy to delivery.
Success Measures
- Increased adoption and effective use of digital tools and platforms.
- Reduction in support inquiries and improved digital literacy.
- Higher employee satisfaction with digital experiences.
- Strong cross-functional alignment across IT, project teams, and business stakeholders.
- Demonstrated value realization from digital transformation initiatives.
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.
