Card Operations (Card Fulfillment) - Operations, Monee Credit
Card Operations (Card Fulfillment) - Operations, Monee Credit
MoNeed- Posted 2 months ago
- Be among the first 10 applicants
Job Description
Job Description
- Own end-to-end card operations, including card fulfillment and issuance tracking, inventory monitoring and reconciliation, dispute and chargeback processing, fee exception handling, and operational reporting
- Ensure all operational activities are completed accurately and within agreed service level agreements (SLAs)
- Maintain and support documentation in line with established SOPs, controls, and approval workflows to reduce operational risk
- Perform regular data checks to ensure completeness, accuracy, and consistency
- Work closely with internal teams and external vendors to execute operations and resolve issues efficiently
- Proactively escalate exceptions, delays, or process gaps to the Team Lead
- Maintain clear documentation and audit trails to support compliance and audits
- Identify recurring issues and contribute ideas to improve efficiency and process effectiveness
- Support ad-hoc operational initiatives and provide assistance across other products as needed
- Bachelor's degree in Business, Finance, Accounting, or a related field
- At least 2 years of experience in card operations, payments, or financial services operations
- Solid understanding of card transaction reconciliation, settlement, and clearing processes
- Hands-on experience with dispute and chargeback handling, including scheme rules and timelines
- Experience coordinating with external vendors (e.g., card printers, couriers, destruction vendors)
- Strong analytical skills with a keen eye for detail
- Clear communicator who works well across teams
- Proficiency in Excel and operational reporting tools
- A continuous-improvement mindset with the ability to spot inefficiencies and suggest better ways of working
More Info
Key Skills
About Company
Skills:
google sheets , Incident Reports (IRs), Notices of Decision (NODs), Notices to Explain (NTEs), Service-Level Agreements (SLAs), Microsoft Excel, Employee Integrity Case Management, Audit Coordination, Philippine Labor Laws, Disciplinary Case Management, Investigation, Regulatory Compliance, Case Management Dashboards
Skills:
google sheets , Microsoft Excel, Data mining, Reporting