Call Center Head

Career Professionals Inc

Metro Manila / NCR

3-8 Years

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Job Description

Job Functions:

Team Leadership and Development
Performance Management
Quality Assurance and Process Improvement

Job Requirements:

Bachelor's degree in business administration, Management, or related field. Advanced degree preferred.
Minimum of 5 years of progressive experience in call center management, with at least 3 years in a senior leadership role.
Proven track record of managing multiple teams with different objectives (sales, service, support)
Proficiency in call center management software and reporting tools.
Strong understanding of CRM systems and their application in call center operations.
Advanced Excel skills for data analysis and reporting
Knowledge of workforce management and scheduling software.

Education

Bachelors/ Degree

More Info

Job Type:

Permanent Job, Jobs for Women

Industry:

Financial Services, Insurance, Property Insurance, Auto Insurance

Role:

Customer Service Executive (Voice), Operations Manager, Manager - Service Delivery, Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Philippines/Filipino

About Company

Career Professionals Inc

Career Professionals, Inc. started as M2MJ Human Resources
Consulting in 2016. It was conceptualized and founded by successful IT professionals who have been with prestigious organizations for more than a decade.
Believing in people as the most valuable asset of any organization,
we are committed to provide services and resources in support of your company's human resource requirements.

We have a network of professionals covering a broad range of domains such as Accountancy, Engineering, Health Services, Insurance, Information Technology (IT), Marketing, Sales, etc. We emphasize delivery of high quality service, ensuring that the RIGHT PERSON is provided to the RIGHT JOB.

Our Mission:
To deliver the best Human Resource Services fit for your company's need.

Our Vision:
We are the ultimate Human Resources Consulting Provider known for integrity as the core value to provide service that is excellent, trustworthy, and reliable.

Job ID: 143315849

About RecruiterWilfredo Lim

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