Call Center Agent

Description

We are looking for enthusiastic and motivated Call Center Agents to join our team in Southeast Asia. This role is ideal for freshers or entry-level candidates who are eager to start their career in customer service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide information about products and services to customers.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and outcomes.
• Achieve individual and team performance targets.

Skills and Qualifications

• Excellent verbal and written communication skills in English and local languages.
• Strong problem-solving skills and the ability to handle difficult situations with grace.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Customer-oriented mindset with a passion for providing exceptional service.
• Strong attention to detail and ability to follow procedures accurately.