Call Center Agent

2-4 Years

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Early Applicant

Job Description

Description

Handle inbound and outbound calls with professionalism and efficiency.
Provide excellent customer service by addressing customer inquiries and resolving issues.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve service delivery and streamline processes.
Assist in scheduling appointments and following up on customer requests.

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: 02 years, entry-level position
Skills and Competencies: Proficiency in English, strong customer service skills, effective scheduling capabilities
Qualities and Traits: Excellent problem-solving abilities, team player with strong interpersonal skills
Responsibilities and Duties: Ability to navigate sales pipeline effectively
Working Conditions: Office environment, may require working in shifts