Key Tasks & Responsibilities
- Responsible for the operation of platform intelligent customer service products, optimizing customer service processes to enhance customer satisfaction and the efficiency of customer service;
- Gain deep insights into the Southeast Asian market user characteristics, align with national strategies, and identify localized operation needs through data analysis to improve the intelligent customer service experience;
- Collaborate with product, technology, design, and other departments to ensure the effective implementation and continuous iteration of product solutions, promoting the enhancement of platform service capabilities and cost reduction.
Qualifications & Skills
- Bachelor's degree or above, with more than 3 years of experience in operations, preferably with intelligent customer service/chatbot product experience;
- Stay updated on AI industry development, possess strong data analysis skills to identify problems and propose solutions through data mining, driving business growth;
- Strong understanding of customer service chatbot workflows, with the ability to effectively optimize and enhance chatbot functionality and efficiency;
- Proficiency in English as a working language, with clear logical thinking and innovative awareness, capable of organizing and summarizing needs in complex business scenarios.
