Shape Enterprise Transformation Through Strategy, Process, and Digital Innovation
At Emapta, we transform how businesses grow by building dedicated global teams that operate as seamless extensions of our clients. Our model is built on transparency, control, and long-term partnership-giving organizations the confidence to scale while maintaining full visibility and alignment. We prioritize people at every level, creating meaningful careers where talent is valued, supported, and empowered to perform at their best in a truly global environment.
Role Snapshot
Employment Type: Full-time
Shift: Flexible shift, Weekends Off
Work Setup: Hybrid, Makati/Ortigas
Benefits
- Competitive Salary Package
- Hybrid work arrangement
- HMO coverage with free dependent upon regularization
- Prime office location in Makati and Ortigas (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
About the Role
As a Business Transformation Specialist, you will lead enterprise-wide initiatives that directly influence how global businesses operate, scale, and innovate. This role sits at the intersection of strategy, process excellence, and digital enablement-driving measurable improvements in efficiency, experience, and financial outcomes. You will partner with senior stakeholders to design transformation roadmaps, unlock operational value, and deliver high-impact solutions. At Emapta, this is more than a role-it's a long-term global career where top-tier talent thrives in a top 1% environment, supported by world-class clients, advanced tools, and continuous growth opportunities.
Qualifications
- Bachelor's or master's degree in Management Engineering, Business Administration, Organizational Development, or equivalent
- At least 5 years of experience in business process improvement, project management in digital enablement projects, and client management
- Experience in Lean Six Sigma, Agile, or similar methodologies
- Experience in leading large-scale process transformation initiatives
- Ability to manage client discussions and internal stakeholders effectively
- Strong skills in business case development and cost-benefit analysis
- Familiarity with automation, digital transformation, and enterprise process governance
- Familiarity with journey mapping, CX methodologies, and BPM tools
- Strategic thinking with a strong analytical mindset in structured environments
- Excellent presentation and stakeholder management skills
- High proficiency in Microsoft PowerPoint and Excel
Key Responsibilities
Process Management
- Lead discovery sessions to identify opportunities to improve efficiency, service quality, and technology user experience
- Recommend key outcomes linked to process improvement initiatives, cost savings, and digital solution implementation
- Ensure alignment of processes with business strategy, compliance, and operational efficiency
- Identify, assess, and resolve process inefficiencies to drive continuous improvement
Experience Strategy
- Create journey maps to define and describe friction points in the employee and client journey
- Propose recommendations to improve end-to-end experience
- Develop and implement change management strategies to ensure smooth adoption
Stakeholder Engagement & Facilitation
- Collaborate with department heads, executives, and cross-functional teams to gather insights and drive process improvement
- Facilitate workshops, process redesign sessions, and stakeholder discussions to optimize business workflows and build transformation roadmaps
- Provide expert guidance and recommendations on process improvement, experience management, AI, and digital enablement
Business Case and ROI Creation
- Conduct data collection and analysis to support transformation initiatives
- Develop business cases, including cost-benefit analysis, ROI analysis, and cost estimates
- Evaluate the financial viability of transformation initiatives
Technology Accelerator
- Serve as Subject Matter Expert for digital enablement
- Provide functional and technical expertise to guide innovation, solution development, stakeholder alignment, and pilot initiatives
Project Management
- Apply project management principles to run transformation initiatives
- Develop project plans from initiation through execution and completion
Who Are We
Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.
Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.
At Emapta, you're not just joining a company-you're becoming part of a thriving community of 11,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.
We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire.
Tim Vorbach, CEO
#EmaptaEra
