Join a premier Australian provider of injury prevention and management as a
Business Support Team Leader . Based in our growing Manila hub, you will drive excellence for a company dedicated to health and insurance services .
The Opportunity
As a
Business Support Team Leader, you will report to the State/Regional Manager and are responsible for leading the support team to meet business objectives, quality standards, and customer service goals
Why join us
- Proudly Great Place to Work certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
It's been a wonderful career opportunity and growth being as an employee. We are always encouraged to further enhance our leadership, technical and soft-skills capabilities. It is great to embrace instil principles in demonstrating these qualities wherein everyone takes personal accountability and be respectful to others every day. I am truly proud to be part of this wonderful organisation. Delivery Lead, ASW Philippines.
What You'll Do
- Manage and oversee the functioning of the business support team and the day to day business support processes to enable achievement of key result areas.
- Manage team to create a culture of high performance and over delivery in all aspects of support service provision.
- Oversee daily operations, recruitment, and training. Conduct monthly staff supervision and performance appraisals to foster a high-performance culture.
- Assist with database management (e.g., templates, charge codes), provide HR support, and aid in daily service delivery.
- Maintain a safe environment and ensure all work aligns with the Consistency Framework and Quality Management System (QMS).
- Champion innovation, identify business threats or opportunities, and provide feedback on system performance
Key Criteria
- Bachelor's degree or any related field
- Certification is a plus
- A track record of leading teams to deliver exceptional service to both internal colleagues and external clients.
- Ability to boost team productivity while actively building a positive, engaged office culture.
- Experience providing high-quality customer support in fast-paced, high-volume environments.
- The confidence and skill to professionally manage difficult customer interactions.
- Strong professional writing and verbal communication skills.
- Superior organizational skills with the ability to juggle multiple urgent tasks effectively.
- Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Work setup:
- Manila (BGC, Taguig): Australian hours (6 am3 pm PHT) with full-time work-from-home arrangement.
