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The Document Processing & OWL System Specialist is responsible for indexing, digitizing, processing, and managing APS and medical documentation through the OWL summarization tool and AWD systems. This role ensures accurate document handling, adherence to SLA timelines, proper labeling, and seamless upload/download workflows to support underwriting and business operations.
Position Responsibilities:
Create and manage OWL APS cases using the OWL Training and Summarization Tool, assigning clear and accurate case names based on internal naming conventions.
Process and analyze transactions in accordance with Service Level Agreements (SLAs) established with the Business Unit.
Use advanced search functionality to retrieve cases, including archived content, and assist with data validation and document tracing.
Identify and highlight potential concerns or risks in line with Compliance and company guidelines.
Perform other duties and functions as assigned by Operations Management.
Required Qualifications:
College or university graduate of any course.
Strong attention to detail with effective time management and adherence to SLAs.
Minimum typing speed of 45 words per minute.
Basic proficiency in MS Office applications (Word, Excel, PowerPoint).
Strong system navigation and technical skills with the ability to work independently across multiple systems.
Preferred Qualifications:
Above average problem-solving skills
Good understanding of etiquette for written communications (both email and chat)
Fast and accurate data-entry skills with the ability to process high volumes of work accurately
Adaptable to change
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Job ID: 148336211
Skills:
streetscape , BPM, Excel, Word, LARS, Licensing Process, Powerpoint, Ms Office Applications
Skills:
Outlook, Excel, Word, Microsoft Office Applications
We don’t charge any money for job offers
