We are seeking a
Business Process Senior Associate to join our Insurance Operations team. In this role, you will be responsible for managing payment and disbursement processing, as well as administering contract changes for insurance policies. This position is critical in driving operational efficiency, with a strong focus on accuracy and productivity—key performance indicators for the team. It offers an excellent opportunity to contribute to operational excellence while supporting the integrity of our policy administration processes.
Key Responsibilities
- Process payments and disbursements with a high degree of accuracy and efficiency.
- Manage contract changes for Canadian Retail insurance policies.
- Ensure adherence to established procedures, regulatory requirements, and service standards.
- Consistently meet or exceed accuracy and productivity targets.
- Collaborate effectively with team members and incorporate feedback to support continuous improvement initiatives.
Required Qualifications
- Open to fresh graduates
- Experience in back-office operations or administrative roles is an advantage, including exposure to office support functions such as data entry, document management, and general administrative tasks that contribute to efficient business operations.
- Willingness to work on a night shift schedule (8:00 PM – 5:00 AM PHT) and render overtime as required.
Preferred Qualifications
- Proficiency in Microsoft Office applications (e.g., Excel, Word, Outlook).
- Strong verbal and written communication skills, with the ability to convey information clearly and effectively to diverse stakeholders.
- Demonstrated critical thinking and problem-solving abilities in a professional setting.
What We Offer
- Opportunities for continuous learning and career growth aligned with your aspirations.
- A supportive and inclusive work environment that prioritizes flexibility, well-being, and professional development.
- The chance to be part of a global team committed to innovation and shaping the future of the business.
When You Join Our Team
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].
Working Arrangement
Hybrid
