Business Process Analyst

Duties:

Operations analysis and improvement;

Benchmark industry practice and standard protocol;

Process documentation;

Operations risk assessment;

Review of Organizational structure and prepare requirements, specifications, and recommendations;

Conduct Quality Assurance Testing (QAT) to ensure control measures are in place;

Standardize and harmonize forms and reports in coordination with the Legal Department and process owners;

Conduct trainings, presentations, walkthrough or workshops related to the project;

Oversee insurance activities of the Company and its subsidiaries/affiliates as defined;

Recommend insurance alternatives;

Help develop the Business Continuity Plan (BCP).

Qualifications

Bachelor's Degree in Business Administration, Computer Science, or Industrial Engineering

5 years work experience as Business Process Specialist, Documentation Specialist or Policy Specialist in any industry

Must have good working knowledge in standardization of processes and procedures

Strong background in Business Process Design, Policy Documentation, Business Writing, Project Management, Quality Assurance Testing

Possess both soft and hard skills on customer service, decision making, facilitation, supervisory skills and professionalism