Drive Process Excellence for a Global Real Estate Leader
Shape operational excellence within a globally respected property technology organization serving millions of users worldwide. The Business Process Analyst drives process optimization, governance, and business transformation initiatives that improve performance across teams. Every improvement creates measurable business impact. Build a long-term global career with Emapta while enjoying premium benefits, international exposure, and a top 1% experience for top talent.
Job Overview
Employment Type: Full-time
Work Setup: Hybrid, Ortigas
Shift: Day Shift, Consecutive Off
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Day Shift schedule
- Hybrid work arrangement
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- Bachelor's degree in Business Administration, Operations Management, or a related discipline
- At least 3 years of experience in business process improvement, sales operations, or business analysis
- Strong background in process documentation, workflow design, and SOP development
- Proficiency in Excel, Power BI, Visio, and other process mapping or SOP management tools
- Excellent communication skills with a proven ability to engage stakeholders and influence change
- Experience supporting or working within sales or client solutions teams is highly regarded
Skills and Competencies
- Strong analytical thinking with the ability to deconstruct complex workflows and identify opportunities for streamlining and optimization
- Expertise in process documentation and the creation of clear SOPs and visual workflows
- Ability to translate operational data into strategic insights that support business objectives
- Understanding of how process efficiency and documentation influence client delivery and sales outcomes
- Strong collaboration and stakeholder management skills with the ability to drive process adoption across teams
Your Daily Tasks
Process Review, Analysis, and Documentation
- Conduct process discovery sessions with relevant teams to understand workflows, tools, and challenges
- Identify pain points, inefficiencies, and opportunities for improvement
- Draft and maintain clear and compliant SOPs, process flowcharts, and supporting documentation
- Establish and manage a centralized repository for process documentation, ensuring version control and accessibility
SOP Governance and Knowledge Management
- Develop frameworks for regular SOP review cycles, stakeholder engagement, and process updates
- Design and maintain tools for effective SOP tracking and revision history management
- Conduct training sessions to promote SOP adoption and consistent usage across teams
Operational Insights and Reporting
- Design and generate reports and dashboards to monitor KPIs, process performance, and business outcomes
- Analyze trends and provide actionable insights that support continuous improvement initiatives
- Present findings through executive summaries and visual storytelling tailored to stakeholder audiences
Business Support and Change Enablement
- Support the implementation of new and revised processes across GBS functions
- Assist with onboarding, training, and handover activities to ensure smooth transitions
- Collaborate with business leaders on initiatives related to operational efficiency and transformation
Support to Strategic GBS Initiatives
- Participate in broader GBS initiatives, including client solution design, sales enablement, and transformation efforts
- Align process and reporting outputs with enterprise-wide goals
- Engage with leaders across sales, operations, and other business functions to drive adoption of best practices
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
