Business Operations Analyst – Remote
With over 25 years of experience as a global STEM search business, our 45+ employee team have built a strong reputation as a best-in-class recruiter by combining the science and art of recruitment.
- the science being our processes, tools, systems, and data
- and the art being the sector knowledge, creativity, and judgement of our people
See www.solutionsdriven.com for more info
We offer three complementary recruitment services
- SD Search – individual or small batches of exclusive STEM roles globally
- SD Exec – executive search for senior and leadership roles
- SD Embedded – SD recruiters embedded within client teams to support hiring over a longer period
We also offer an industry-leading 12-month free replacement guarantee on all SD Search roles and an 18-month guarantee on SD Exec roles, reflecting the quality and consistency of our delivery.
KPI-driven continuous improvement sits at the core of how we operate, and this role plays a key part in making that happen
About The Role
Are you someone who enjoys working with data and turning it into something useful
Do you like spotting patterns, questioning how things work, and finding ways to improve them
Are you ready to take ownership while continuing to grow your impact
If this sounds like you, we'd love to hear from you.
We are looking for a Business Operations Analyst to join our team. This role sits at the center of our operations, supporting SD Search, SD Embedded, SD Exec, and Business Growth. You'll play a key role in ensuring our data is accurate, our reporting is meaningful, and our teams have the visibility they need to perform.
This role will give you the opportunity to:
- Own and manage reports and trackers across the business, ensuring they are accurate, reliable, and delivered on time, while continuously improving reporting and data processes to drive efficiency and usability.
- Act as a trusted point of contact for data quality, maintaining accurate, complete, and well-structured data across systems, and improving how it is captured and maintained.
- Work closely with performance data to spot trends and highlight insights that help teams understand what's working and where improvements are needed.
- Prepare and manage data for monthly business reviews, delivering accurate and timely inputs while surfacing key trends to inform discussions.
- Contribute to process improvement, automation, and business intelligence initiatives, including the use of AI tools (e.g., Claude), to streamline workflows and improve overall operational efficiency.
- Act as a go-to person for Salesforce, managing reporting and workflows, maintaining data quality, and resolving issues to support business needs.
- Conduct regular data and process audits to ensure consistency, compliance, and alignment with internal standards.
What We're Looking For
Must-Have Skills and Qualifications:
- Bachelor's degree in Business Administration, Data Analytics, Industrial Engineering, or related field.
- 3–4 years of experience in reporting, data analysis, or business operations, preferably in an environment where tracking KPIs and maintaining reports was central.
- Strong proficiency in Microsoft Excel (including advanced functions like Power Query, Macros, etc.) for managing and analyzing data.
- Experience working with KPIs or performance data, with the ability to identify trends and surface meaningful insights.
- Experience maintaining reports or trackers, with a strong focus on data accuracy and completeness.
- Hands-on experience using Salesforce for reporting, workflows, and data management, including maintaining data quality, resolving issues, and supporting integrations.
- Demonstrated experience contributing to process improvement or automation initiatives, including the use of AI tools (e.g., Claude) to improve efficiency.
- Attention to detail, with the ability to spot discrepancies and correct them to ensure accurate reporting.
- Strong communication skills, both written and verbal, to effectively share insights and update team members and management on performance.
Nice-to-Have Skills:
- Experience with business intelligence tools such as Power BI, Tableau, or similar for advanced reporting and visualization.
- Exposure to process improvement methodologies, like Lean Six Sigma.
- Ideally some awareness of recruitment sector/processes
What's In It for You
- Competitive salary and benefits package.
- Generous holiday allowances, plus a half day off on your birthday!
- Private healthcare and life insurance.
- Regular team events and celebrations, both in person and virtually.
- Access to an incredible tech stack to enhance your role and productivity
- A culture of continual learning and development with opportunities to grow your career and skill set
