Position Type: Full Time
Location: Philippines (Remote)
Schedule: Monday to Friday, 8am - 5pm, Central Time (Fixed Schedule)
Weekend work may be required, subject to business needs
About the Company
Our client, based in Woodbury, MN, USA, is a team of dedicated clinicians specializing in person-centered care, offering both medication management and psychotherapy services. Deeply committed to improving mental health, they honor the uniqueness of each individualbelieving that every person is the expert of their own journey. Their holistic and tailored approach is designed to support meaningful, lasting change in the lives of those they serve. We specialize in helping those with unique backgrounds.
About the Role
We are seeking a high-impact Clinic Business Development & Operations Manager to help scale a growing healthcare practice.
This is not a traditional operations or marketing support role.
This position is for a proven builder someone who can actively grow a clinic, strengthen revenue systems, and build operational infrastructure that allows the founder to focus on clinical leadership.
If you have successfully grown a healthcare business, built referral pipelines, navigated insurance complexities, and are comfortable owning revenue accountability, this role was designed for you.
Responsibilities
- Revenue Growth & Business Development
- Build and expand referral networks (PCPs, therapists, specialists, community providers)
- Conduct outreach (calls, networking, partnership development)
- Create structured referral pipelines beyond founder-led relationships
- Identify and activate new growth channels
- Support and optimize paid patient acquisition efforts (Google Ads, Meta, etc.)
- Improve cost per booked patient and overall revenue performance
- Establish measurable growth KPIs and reporting
- Insurance & Revenue Cycle Optimization
- Oversee claims submission workflows
- Navigate and resolve claim denials
- Improve reimbursement processes
- Identify operational breakdowns affecting revenue
- Build systems that reduce revenue leakage
- Partner with billing teams to improve collections
- Operational Leadership
- Oversee day-to-day clinic operations
- Build accountability systems and performance dashboards
- Strengthen internal workflows and SOPs
- Coordinate payroll and vendor oversight
- Ensure team alignment and execution
- Proactively identify inefficiencies and implement solutions
Competencies and Qualifications
Must-Have
- 5+ years of leadership experience in a healthcare clinic, private practice, or medical service environment
- Demonstrated success growing revenue in a healthcare or service-based business
- Direct experience with insurance claims management and denial resolution
- Experience building referral relationships and generating business
- Strong operational systems experience (SOPs, workflows, reporting)
- Experience overseeing payroll, billing coordination, or vendor management
- Excellent communication and relationship-building skills
- Nice-to-Have
- Experience scaling a startup or founder-led healthcare practice
- Paid media familiarity (Google Ads, Meta) even if not the primary strategist
- CRM and funnel experience (HubSpot or similar)
- Experience managing a multidisciplinary clinical team
- Healthcare administration degree or business background
- Experience building commission or incentive structures
- Exposure to compliance and regulatory oversight in healthcare
