About Us
We are a BSP-regulated fintech company committed to driving financial inclusion and innovation through secure and user-friendly payment solutions. By empowering businesses of all sizes with digital tools, we help shape a cashless, connected future. Join a high-impact team where your ideas matter, and your leadership mindset is a daily asset.
Key Responsibilities:
- Merchant Acquisition: Identify, engage, and acquire new merchants aligned with the company's growth strategy.
- End-to-End Onboarding: Lead the complete onboarding process for new merchants, including kickoff calls, training sessions, system integration, and resolving any operational or technical issues that may arise during onboarding.
- Relationship Management: Build and maintain strong, long-term relationships with merchants by ensuring timely support and a seamless experience before, during, and after onboarding.
- Project Management: Own the onboarding journey by managing timelines, coordinating cross-functional teams, and proactively providing updates to both internal and external stakeholders.
- Consultative Support: Understand merchant needs and business objectives to deliver a tailored onboarding experience, while proactively addressing potential challenges or roadblocks.
- Collaboration: Work closely with support teams to streamline onboarding processes and ensure merchants are set up for success.
- Feedback & Optimization: Gather and relay merchant feedback to internal teams to suggest process improvements and product or feature enhancements that drive merchant satisfaction and retention.
- Additional Responsibilities: Perform other related tasks and special projects that support the business development function, as assigned from time to time.
Qualifications
- Bachelor's degree in Business, Finance, Marketing, or a related field.
- 2–4 years of experience in merchant acquisition, partnerships, or business development in fintech, banking, or payments.
- Familiarity with QRPH, POS systems, online payment gateways, or digital wallets.
- Exposure to working with SMEs, enterprise clients, and digital platforms.
- Demonstrated leadership mindset — you take initiative, make decisions, and drive outcomes without waiting for direction.
- Solid understanding of KYC/AML requirements and BSP regulations.
- Exceptional communication, persuasion, and presentation skills.
- CRM-savvy, and highly organized with strong attention to detail.
- Comfortable navigating ambiguity and fast-paced environments.
Perks & Benefits
- Competitive compensation with performance-based incentives
- Opportunities for leadership development and career progression
- A collaborative and mission-driven environment
