Job Description
Support the First Mile Strategy team in improving operational performance and cost efficiency by combining strong analytical skills with hands-on problem solving. This role will focus on transforming data into actionable insights and working directly with Operations and cross-functional teams to design and implement improvements that drive faster, cheaper and better user experiences for our customers while building your skills to lead strategy and continuous improvement initiatives.
- Perform deep-dive analysis on parcel flow, cost per parcel, and driver behavior using SQL and spreadsheet modeling.
- Create reports and dashboards that proactively surface performance trends and operational issues.
- Partner with Operations and Planning teams to design, pilot, and scale process improvements based on data insights.
- Collaborate with and receive support from senior team members to develop structured approaches for solving operational challenges.
- Drive selected initiatives end-to-end, from opportunity sizing and solution design to implementation support and performance tracking.
- Develop tools that empower frontline teams to make data-driven decisions.
- Present findings and recommendations to senior stakeholders to influence operational strategy.
Requirements
- Bachelor's degree in Business, Industrial Engineering, Economics, Statistics, Computer Science, or related field
- 24 years of experience in business analysis, operations strategy, or process improvement roles in logistics, e-commerce, technology, or similar sectors (industry experience preferred but not required)
- Proficiency in SQL (JOINs, aggregations, time-based functions) is strongly preferred; candidates without prior experience should demonstrate readiness to learn quickly.
- Intermediate to advanced Excel or Google Sheets skills for modeling, reporting, and data analysis.
- Experience building data visualization dashboards (Data Studio, Tableau, Looker, or similar) is an advantage.
- Ability to translate data into clear recommendations and operational improvements.
- Strong problem structuring and analytical reasoning skills.
- High ownership mindset and a bias for action in solving business problems.
- Clear communicator who can work cross-functionally to influence and drive change.
- Comfortable working with imperfect and large datasets in a fast-paced environment.
- Familiarity with logistics, fulfillment, or e-commerce operations is an advantage but not required
