Business Analyst

Position Summary

The Business Analyst Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and scalability.

The Business Analyst will work closely with cross-functional stakeholders, particularly within procurement and supply chain programs, to document current-state workflows, define future-state improvements, and establish performance metrics.

Job Details

Work Setup: Onsite

Location: Bridgetowne Quezon City or Cebu City

Schedule: Monday to Friday, 9:00 AM 6:00 PM Eastern Time

Timezone: Eastern Time (ET)

Holidays: Following select Philippine holidays

Responsibilities

Process Mapping

Interview stakeholders and conduct on-site observations to document as-is workflows.

Develop detailed process maps, including flowcharts and swimlane diagrams, using approved process modeling tools.

SOP Development & Documentation

Create clear, structured, and easy-to-follow Standard Operating Procedures (SOPs).

Ensure SOPs support consistency, compliance, safety, and operational best practices.

Gap Analysis

Identify bottlenecks, redundancies, risks, and inefficiencies within existing processes.

Define to-be process states and recommend improvements aligned with business goals.

Stakeholder Facilitation & Change Management

Lead workshops and working sessions with cross-functional teams to validate process steps and gain alignment and gain buy-in for changes.

Performance Monitoring

Establish Key Performance Indicators (KPIs) to measure the success of new processes and ensure long-term sustainability.

Change Management

Support teams during transitions by creating training materials and cross-training guides

Supply Chain & Procurement Support

Support and manage process documentation for 23 procurement programs.

Qualifications

Bachelor's degree or diploma in Business Administration, Operations Management, or a related field.

35 years of experience in business analysis, specifically in process mapping and SOP development.

Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or BPMN software.

Strong knowledge of Lean, Six Sigma, or Agile frameworks.

Excellent written and verbal English communication skills.

High attention to detail with strong technical writing and interviewing skills.

Certifications (Highly Valued):

PMP

IIBA-CBAP

Six Sigma Green Belt or Black Belt