Business Analyst Project Management

Job Title: Business Analyst (Project Management and Transformation)

Project: Capability Consulting

Salary: Up to PHP 50k-70K monthly grossonly

Location: Eastwood, Quezon City, Philippines

Work set up and shift: Hybrid must be flexible 3-4 days onsite

Day shift requires flexibility with different time zones

Role and Responsibilities:

Understand and analyze the current business processes, systems, and models.

Identify areas that could benefit from digital transformation

Collaborate with stakeholders to gather and define business requirements for the

digital transformation initiative

Use data analysis tools and techniques to identify trends, insights, and areas of

improvement that can guide the digital transformation strategy

Work with the technical team, alliance or partners to develop and design digital solutions

to meet the identified business needs

Coordinate with IT teams, third-party or internal project managers, and other

stakeholders to ensure the successful implementation of digital transformation

initiatives. This may involve setting tasks, timelines, and resources for the project

Assist in managing change as the organization transitions to new digital systems and

processes. This could involve training users, providing support, and addressing any

resistance to change

Communicate effectively with all stakeholders, including management, IT staff, and

end-users. This may involve presenting recommendations, getting buy-in for initiatives,

and updating stakeholders on project progress

Ensure continuous learning to be able to keep updated on the latest digital technology

trends and how they could be leveraged to benefit our customers

Identify potential risks associated with digital transformation initiatives and develop

plans to mitigate these risks

Monitor the performance of digital transformation initiatives and make

recommendations for improvements. This could involve tracking key performance

indicators (KPIs), conducting post-implementation reviews, and making adjustments as

necessary

Qualifications:

Knowledge (including education and experience)

Minimum 3 to 5 years of overall experience in BPO and 2 to 3 years of experience as

Process Improvement and Business Transformation in the domains Social Media/

Healthcare/Life Sciences/Telecom/FnA/Manufacturing/ HiTech/Retail/BFSI/Ecommerce

Skills

Six Sigma YB or GB(preferred)

PMP certified (preferred)

Good Analytical skills and familiar with Analytical tools

Customer service orientation

Data Analyst, Process Analyst, and Technical Analyst Background

BPM and PM tools - FIGMA, VISIO, Jira, Microsoft Suite, MindMapping Tools

Good Oral and Handwritten communication

Self-driven, Flexibility, Ownership

with BPO experience