Business Analyst (Project Management and Transformation)

Applicant's Specifications & Qualification:

Knowledge (including education and experience)

Minimum 3 to 5 years of overall experience in BPO and 2 to 3 years of experience as Process Improvement and Business Transformation in domains Social Media/ Healthcare/Life Sciences/Telecom/FnA/Manufacturing/ HiTech/Retail/BFSI/Ecommerce Skills

Six Sigma YB or GB

Good Analytical skills and familiar with Analytical tools

Customer service orientation

Data Analyst, Process Analyst, and Technical Analyst Background

BPM and PM tools - FIGMA, VISIO, JIra, Microsoft Suite, MindMapping Tools

Good Oral and Handwritten communication

Self-driven, Flexibility, Ownership

Skills Required:

Process optimization skills

Root cause and value stream analysis

Business trend analysis

Digital transformation

stakeholder management

Lean six sigma / PMP certified preferred

with BPO experience

Job DescriptionL

Understand and analyze the current business processes, systems, and models. Identify areas that could benefit from digital transformation

Collaborate with stakeholders to gather and define business requirements for the digital transformation initiative

Use data analysis tools and techniques to identify trends, insights, and areas of improvement that can guide the digital transformation strategy

Work with technical team, alliance or partners to Develop and design digital solutions to meet the identified business needs

Coordinate with IT teams, third party or internal project managers, and other stakeholders to ensure the successful implementation of digital transformation initiatives. This may involve setting tasks, timelines, and resources for the project

Assist in managing change as the organization transitions to new digital systems and processes. This could involve training users, providing support, and addressing any resistance to change

Communicate effectively with all stakeholders, including management, IT staff, and end-users. This may involve presenting recommendations, getting buy-in for initiatives, and updating stakeholders on project progress

Ensure continuous learning to be able to get updated of the latest digital technology trends and how they could be leveraged to benefit our customers

Identify potential risks associated with digital transformation initiatives and develop plans to mitigate these risks

Monitor the performance of digital transformation initiatives and make recommendations for improvements. This could involve tracking key performance indicators (KPIs), conducting post-implementation reviews, and making adjustments as necessary