Business Analyst

Business Analyst - Customer Service Domain Consultant BGC Taguig

Infosys BPM Philippines is looking for an experienced Customer Service Domain Consultant to join our Digital Team and drive end-to-end digital transformation initiatives.

Basic Qualifications / Requirements:

• Bachelors Computer Science, IT, Engineering or any related course
• MBA / Post Graduate (preferred)
• 57 years of relevant experience in Customer Service / CX domain
• Strong communication and stakeholder management skills
• Hands-on experience with ServiceNow and Genesys AI solutions
• Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps
• Willing to work ONSITE in BGC Taguig

Role Highlights:

• Partner with business and technology stakeholders
• Define customer service transformation strategies
• Drive digital initiatives across platforms and processes
• Enable AI-led and automation-driven CX solutions

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 24 Leaves Annually

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

#Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines