Servicenow Business Analyst

Key Responsibilities:

Strategic Planning & Analysis

• Lead requirements gathering through human-centric design methods and visual techniques
• Conduct thorough analysis of current systems and processes to identify improvement opportunities
• Develop strategic roadmaps for digital transformation initiatives
• Apply Design Thinking methodologies to create innovative solutions for complex government challenges

Technical Leadership

• Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)
• Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements

Project Delivery

• Create detailed user stories, functional specifications, and acceptance criteria
• Oversee platform configuration, customisation, and integration
• Manage solution deployment and ensure smooth operational transition
• Lead impact analysis for change requests and continuous improvements
• Facilitate knowledge transfer through workshops and training sessions

Stakeholder Management

• Build strong relationships with agency stakeholders and cross-functional teams
• Lead discovery workshops and requirements gathering sessions
• Drive user adoption through effective communication and training
• Collaborate with technical teams to resolve operational challenges